Do I need a toner?
Not after Unlocking Balm. It leaves the skin soft and supple and prepares it directly for your skincare routine.
Cleanse. Prep. Nourish immediately.
Unlocking Balm
Sequence I
Thorough or gentle?
No "or".
But both.
Balm meets micelles: makeup, SPF, and dirt are dissolved and rinsed away with water, without a heavy oily film, without a second cleansing step, and without any feeling of tightness afterward.
€62
"Now that’s what I call a super cleanser! It smells good, cleanses gently but thoroughly, and doesn't leave my skin feeling tight at all."Ute · Verified customer
When skin is no longer the focus
Calm skin feels different on.
Many customers don't tell us about a glow first, but about relief. Because skin that feels tight, burns, or is constantly reacting stays on your mind permanently.
"That might sound strange, but for me, good skin is skin that I don't feel."Lucia · Customer
Squeaky clean. Is that good?
Feeling of tightness is no Proof of quality.
Cleansing is meant to remove make-up, SPF, and dirt.
If the skin feels dry or tight afterwards, your skincare needs to immediately compensate for what happened during cleansing.
Repairing what the cleaning destroys?
Clean
→
Tension and compensate
Unlocking Balm
→
Clean, soft, supple
Clean skin.
No new care requirements.
No new care requirements.
Your care is only as good as
like the cleaning it is based on.
Cleansing is not just what happens before skincare. It already helps determine how your skin feels afterward.
That is why it should thoroughly remove makeup, SPF, sebum, and dirt, and leave your skin soft, supple, and ready for the skincare that follows.
That is exactly what the Unlocking Balm was developed for: The lipid-rich phase dissolves what is on the skin. As soon as water is added, the balm turns milky and carries away the dissolved residue, while the skin’s own lipids leave it feeling supple.
No tightness. No annoying film. Ready for the skincare to follow.
"For me, the best cleanser. I have the impression that my skin is cleaned more thoroughly than with my previous products."Michele E.
What happens when water is added?
First balm. Then milk. Then gone.
Massage the balm in, add a little water, and watch it turn milky immediately. Then rinse everything off completely.
1
Solve
Makeup, SPF, sebum, and dirt
2
Emulsify
Water transforms the balm into a milk
3
Wash up
The dissolved substance is removed with water.
The system logic
Sequence I · Preparation
Unlocking Balm
Mobilize. Fluidize. Loosen.
Sequence II · Provisioning
Vivid H2O and/or Poise & Purity
Provide individualized care based on skin condition.
Sequence III · Sealing
Liquid barrier
Lipid architecture for the conclusion.
After the Unlocking Balm, apply your skincare immediately. In our system, a toner in between is not necessary.
How many steps does clean skin take?
Do I really need a second cleanser and a toner after that?
In short: not in our system.
Many routines split cleansing across several products. One removes makeup and SPF. Another washes away the residue. Then a toner is supposed to prepare your skin for skincare.
Unlocking Balm combines these steps into one. Then you can move straight on to your skincare.
And a second cleaner?
Not either. Unlocking Balm dissolves makeup, SPF, and dirt, then rinses off completely with water.
One cleanser. No second cleanse needed.
“Of course, we could develop another toner. But what for? It wouldn’t serve any additional purpose in our system. Just because we could sell you something doesn’t mean you need it.”
Fewer products.
No less functionality.
No less functionality.
Rome · from the community
From the community
The balm in real life.
,,The cleanser is out of this world. Looove the whole range, but I’ve never experienced a cleansing product like this before."
“Cleans thoroughly without leaving the skin feeling tight.”Eva
How to apply it
Three moments.
A sequence.
1 · Apply balm
Apply a small amount to damp skin.
2 · Massage into skin
Massage gently until makeup, SPF and dirt have dissolved.
3 · Add water, rinse off.
Continue massaging with a little water until the balm turns milky. Then rinse thoroughly with lukewarm water.
How long and how intensely you massage it in depends on your skin. Not every skin type needs the same thing.
1 · Short · low pressure
If your skin tends to react quickly
For sensitive or reactive skin and rosacea, massage in briefly using light pressure. Then add water immediately and rinse off thoroughly.
2 · Slowly · a little longer
If your skin tends to be dry or feel tight
Massage in slowly and for a little longer if desired. Then add water and rinse thoroughly.
3 · Slowly · by zones
For normal or combination skin
Massage in slowly. If you have combination skin, spend a little longer on oilier areas.
4 · Thorough · longer
If your skin is oily or prone to blemishes
Massage in thoroughly, taking your time if you like. Then carefully add water and rinse off completely. No heavy, oily feeling remains.
And in the morning?
Usually, water is enough. This applies to normal, dry, sensitive or reactive skin, rosacea, and generally combination skin too.
If your skin is oily or prone to blemishes, you can also use Unlocking Balm in the morning.
In the morning only if your skin needs it. Always cleanse thoroughly in the evening.
Who conducts the research
We are the lab.
We don’t buy in formulas. We develop them.
Our co-founder, Dr. Huong Nguyen, develops every formula herself in our own lab at the Medical Valley Center, a leading cluster for medical technology recognized by the Federal Ministry of Education and Research.
“Why should we optimize every serum down to the last detail—and stop there when it comes to cleansing? Cleansing isn’t a throwaway step!”Dr. Huong Nguyen
90-Day Skin Biology Guarantee
Not three applications.
90 days.
One jar of Unlocking Balm lasts approximately three months when used as recommended. That gives you plenty of time to really get to know it and see how your skin responds.
We’ll support you with brief check-ins and tips on how to use it.
If you see no change by the end, you’ll get your money back.
Who we are
Two perspectives.
One system.
Begin with Sequence I
Choose your offer.
Individually
Unlocking Balm
Unlocking Balm dissolves makeup, SPF, and dirt. It is then emulsified with water and rinsed off completely.
- Unlocking Balm 75 ml
- 2 travel sizes 2 × 7 ml
- Total quantity 89 ml
- Shipping Free of charge
- Warranty 90 days
€62
Add optionally
Unlocking Balm + Liquid Barrier
If you’d like to round out your routine with a lipid-rich finishing step, you can get Liquid Barrier at 25% off when you purchase it together with Unlocking Balm.
Liquid Barrier is an optional add-on. Unlocking Balm is, of course, also available on its own.
€143.75
instead of €171
€27.25 savings on Liquid Barrier“I wouldn’t want to be without this product anymore.”Annette
90-Day Skin Biology Guarantee
Skin doesn’t change overnight. That’s why we give it time—and give you 90 days to really get to know Unlocking Balm and how it works for your skin. One jar lasts around three months when used as recommended. If you don’t see a change during this time, you’ll get your money back.
Frequently Asked Questions
What you would like to know before the first step.
Does Unlocking Balm remove make-up and SPF?
Yes. The lipid phase dissolves make-up, daily sunscreen, sebum, and dirt. Upon contact with water, the micellar system emulsifies the dissolved residue so that it can be completely rinsed away.
Do I need to use a second cleanser afterwards?
Not in the TEN TWELVE system. Unlocking Balm combines loosening, emulsifying, and rinsing in one cleansing step.
Do I need a toner after that?
Not in the TEN TWELVE system. Unlocking Balm handles cleansing and preparation. This is followed immediately by nourishment.
Is Unlocking Balm an oil cleanser?
Unlocking Balm contains a lipid-rich phase, but is not a pure oil cleanser. The formulation emulsifies with water and rinses off completely. It is designed not to leave any bothersome oily film on the skin.
Can I continue to use my existing skincare products?
Yes. After using Unlocking Balm, you can proceed directly to your existing skincare routine. Additional TEN TWELVE products are not a requirement - although we naturally recommend them.
Is Unlocking Balm also suitable for oily or blemish-prone skin?
Emulsify the formulation with water and rinse off completely. For oily or blemish-prone skin, the balm can be massaged in more thoroughly and for longer, and can also be used in the morning if needed.
How do I use it on sensitive skin or rosacea?
Massage in briefly with light pressure and as little mechanical movement as possible. Then emulsify immediately and rinse off completely.
Should I use it in the morning?
For normal, dry, sensitive, or reactive skin, as well as for rosacea, water is usually sufficient in the morning. For oily or blemish-prone skin, using Unlocking Balm in the morning can also be beneficial.
How long does one pack last?
The 75 ml size lasts for approximately three months with recommended use. In addition, you receive two 7 ml travel sizes. The offer therefore contains a total of 89 ml.
Do I need to buy Liquid Barrier separately?
No. Liquid Barrier is an optional addition. Unlocking Balm can be used on its own and with your existing skincare routine.
What happens if I don't notice any change after 90 days?
Then you will get your money back under the 90-day skin biology guarantee.
Sequence I
Quiet on the shelf.
Quiet in the mirror.
One cleansing step. No unnecessary product categories.
Unlocking Balm
75 ml plus 2 × 7 ml
89 ml total quantity
Free shipping
90-day skin biology guarantee
89 ml total quantity
Free shipping
90-day skin biology guarantee
€62
